Refund policy.

The submission fee covers an evaluation service. This policy does not remove any cancellation, refund, or consumer rights that apply by law.

If you contact us before evaluation begins, we will normally cancel the submission and return the submission fee to the original payment method.

Once evaluation has begun, the service has started and costs have been incurred. Refund eligibility may therefore be reduced. If evaluation has been completed, the fee is normally non-refundable unless the service was not delivered with reasonable care and skill or another legal right applies.

Not receiving a nomination or award is not grounds for a refund. The fee pays for review, not a guaranteed result, public profile, badge, or written feedback.

We will refund confirmed duplicate charges. If a technical error charged the wrong amount, contact us with the payment reference so we can investigate and correct it.

Use the contact form and include the submission reference, payment email, and reason for the request. Approved refunds are returned to the original payment method. Bank processing times can vary.